Customer experience design
Email-based video series
Mapping the
moments that matter.
Moments That Matter is a 100% free email-based course that guides you through the basic principles of designing engaging experiences - delighting your customers and growing your business.
Available now | On demand
5 episodes delivered daily
Gartner predicts that over 81% of organisations will compete on customer experience (CX) in coming years. And in a 2018 E-Consultancy Best Practice Guide, 97% of respondents agree with the statement “a great customer experience is key to driving brand loyalty, and therefore repeat purchase”.
Customers now expect to be connected and engaged through remarkable experiences, or they take their business elsewhere.
Customers now expect to be connected and engaged through remarkable experiences, or they take their business elsewhere.
Delight your customers
Learn the power of surprise and delight. Remember, people will never forget how you made them feel.
Build loyalty and trust
Customers don’t just buy products they like or can afford. They buy from people they can trust.
Future-proof your business
An investment in your customer experience is an investment in the future growth of your business.
Lead your team
Champion the cause for engaging customer experience. Inspire your team and lead through change.
5 email episodes
Delivered straight to your inbox. Start learning instantly.
3 video lessons
A more detailed walk-through of the content, presented in-person.
1 interactive workbook
Duplicate and save the workbook. Practically apply your learnings.
Your customer experience design guide
As a brand strategist, communication architect and customer experience designer, Mynhardt has been honing his CX skills over the past 5 years by collaborating with a variety of brands, businesses and organisations as they seek to create remarkable experiences for their customers.
The course was extremely refreshing and wholesome. Mynhardt explained the principles clearly and gave helpful tips for our own personal and professional projects.
~ Hazel Ngcobo, UX designer: Praekelt
