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Welcome to Moments That Matter.

You're in! Congratulations on successfully registering for Moments That Matter. 

This is your online course hub where you can find all the content, resources and other materials related to your course. Feel free to bookmark this page and come back to it whenever you need to reference any of the course content.

guidebook

Get your

Download your guidebook and start designing your customer experience.

Join the

community

Our Discord server is where the community comes together to share and discuss.

journey

Share your

Share the course with others who would benefit and join you on your journey.

Your learning timeline.

All your lessons, videos and episodes in one easy-to-find, convenient place.

Episode 01

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hello & welcome.

You have successfully registered and are well on your way to becoming a CX champion. Developing the skill of designing remarkable experiences is one of the best investments you can make in your professional career, or your business.

Episode 02

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understand your customer.

The ability to establish empathy for your customers and identify how they’re feeling at every turn is what makes customer experience design such a powerful exercise. Making sure you understand who your customers and what their pain-points are lays the foundation for everything that follows.

Episode 03

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design a journey map.

The next stage in designing a remarkable customer experience is to map the journey your customer will take. Plotting each moment as they go from frustration to fulfilment will enable you to better identify and optimise each of the main touch-points along their journey.

Episode 04

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execute your strategy.

Designing and developing everything that is necessary to facilitate the moments is where you add the most value to the journey. Here are three things to keep in mind to help you successfully implement your customer experience strategy.

Episode 05

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resources & tools.

Now that you now the theory of experience design, it is time to get stuck into actually making the things that will make a difference. Having access to the right tools and resources will accelerate your journey and enable you to build faster and better.

Questions and answers.

step...

Your next

Although a 5-episode email course can be quite enlightening, it only brushes the surface of customer experience as a strategy.

Continue your learning journey by pre-registering for our  cohort where you take your skills to the next level by learning in real time, with other creative professionals.

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